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Dieses mit IHMC CmapTools erstellte CMap hat Informationen bezüglich: KUKA - final, College offers 35 colleges, Costumer Service brings Challenges, Step 1: Identify Product coverage which includes Challenges, 6 Steps starts with Step 1: Identify Product coverage, Challenges like different cultures, Parts offers 24/7 call center & shipping, KUKA AG includes Dimensions of Organization Structure, College teach to Step 5: Design and mangage After-sales-service supply chain, KUKA AG consists of KUKA Robotics, Step 3: Select business model to support service products followed by Step 4: Modify after-sales service organisational structure, Dimensions of Organization Structure defined in specialization, Step 2: Create a portfolio of service products followed by Step 3: Select business model to support service products, Technical Support offers extended guarantees, one certain role is to help employees, Refurbishment aims to Step 6: Monitor performance continously, different cultures require local leaders, Laboratories part of KUKA Robotics, Industries as Pharmaceutical & Chemical, extended guarantees are difficult to manage, Technical Support employes 500 professionals